Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always happy to help!
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1. General Questions
What is Hebe’s mission?
We believe in fuelling endurance sports with real food and putting an end to single-use plastic waste. We created a simple, traceable blend without the chemistry or the plastic footprint.
Where is Hebe made?
Hebe is proudly manufactured right here in the UK.
What is your return policy?
We believe so much in our product and want you to be completely satisfied with it. For that reason we offer a 30-Day Money Back Guarantee if for any reason you aren't satisfied.
2. Product Questions
What is Hebe?
Hebe is a carbohydrate powder designed for endurance sports, built around circular fuelling: reusable bottles and flasks, long-life powder, and minimal waste packaging, without compromising performance.
What ingredients are in the Hebe blend?
Our blend contains just four natural ingredients: Italian grape sugars, Pink Himalayan salt, coconut water, and lemon and lime juice. There are absolutely no preservatives or synthetic fillers.
Who is Hebe for?
Hebe is for runners, cyclists, triathletes, and endurance athletes who want reliable energy from simple, traceable ingredients.
What is the nutritional breakdown per serving?
Each serving delivers 26g of dual-source carbohydrates (in a time-tested 2:1 ratio), 250mg of sodium, and 115mg of potassium.
Is Hebe vegan and gluten-free?
Yes, our formula is 100% vegan and gluten-free.
Is the product tested for safety?
Absolutely. Every batch of Hebe is strictly tested for heavy metals and microbials.
Do you hold Informed Sport or Organic certifications?
We are not currently Informed Sport certified. The costs are just too prohibitive at this moment. While we use natural, traceable ingredients, we are not officially organic certified just yet.
How do I use the Hebe scoop?
Our custom-designed scoop is shaped to perfectly guide powder into narrow flask openings without making a mess. You can use it to easily fill our Hebe vessels, or your own existing soft flasks and bottles.
How do I recycle the packaging?
To help eliminate the waste of single-use plastics, our bulk pouches are fully recyclable at your local supermarket. We are exploring alternative packaging options in the future that will make recycling much easier but at this point in time PE-LD recyclable plastic is the best option.
What flavour is Hebe and will you do any other flavours?
Hebe is lemon & lime flavour, which is to provide a neutral taste and to balance the sweetness of the grape sugars with some acidity. We believe in simplicity and so one flavour allows us to continuously improve the formula. If you would like to add flavours then you are free to do so, but we wanted to keep the blend as simple as possible.
3. Payment Questions
What payment methods do you accept?
We accept almost all major debit and credit cards at checkout along with PayPal.
Can I pay in installments?
Yes! We offer flexible payment options. You can pay in 3 easy installments using either Shop Pay or PayPal.
4. Shipping Questions
Which carrier do you use?
All of our orders are sent out to you using Royal Mail.
How long does shipping take?
As standard our orders are shipped using Royal Mail 48, however you can opt for Royal Mail 24 at a slightly higher cost.
Do you offer free shipping?
Yes, we offer free shipping automatically on all orders over £50. We have done this to encourage customers to buy more, less frequently to reduce the emissions of each order.
Do you ship internationally?
No, we currently do not ship internationally - Hebe is only available to UK mainland residents.
5. Contact Questions
How can I get in touch with customer support?
You can reach out to us anytime by emailing hello@fuelhebe.com.
When can I expect a reply?
We aim to respond to all inquiries within 24 hours.
